Turnover is triggered by a multitude of reasons; perceived better opportunities, personal issues, culture fit issues, performance issues, etc. Voluntary or involuntary, having to take the time to replace team members is hard work. With increased job-hopping happening today, hiring managers must utilize all the tools and resources they can to hire smart and thereby reduce turnover.

Sustainable success in business requires balanced attention in more than one discipline. When I approach this topic with clients and team members, I use an analogy of a three legged bar stool. Each leg represents a key component of sustaining success; People, Sales and Profits. If these “legs” are out of balance, the bar stool will fall.

The DISC personality assessment is regularly used by companies around the country to determine how an employee thinks and reacts to certain situations and how they improve their working relationships with their boss, peers and clients. Ultimately, it assesses your levels of Dominance, Influence, Conscientiousness and Steadiness (DISC) to create a personality profile to help you be more effective at your job.

Exceptional brands, like everyone else, must live their promise daily. That also means training new people that are fully capable to a level of competence expected by customers. A brand promise must be delivered throughout the organization down to the lowest common denominator.  It’s easy to destroy the opportunity and give the customer time to find your replacement.

Facilitating organizational change requires that leaders ensure clarity of direction and that purpose is understood. Your team needs to understand how the upcoming change is going to support the vision of the company, how it will make the company more successful, and ultimately how their aligned interests benefit them personally as well.

We send verbal and nonverbal messages every time we communicate.  These messages either enhance or hinder productivity in the workplace. Every action causes a reaction. It is not uncommon to have meetings where no one is really listening, or engage in wasteful chatter that drowns out the relevant business topics. These types of communication behaviors are typical examples of what drains productivity.

Is there anyone who can say they love when the Captain asks us to buckle up because there is turbulence ahead? Unavoidable, turbulence is the part of flying and managing a business that is often necessary to get from point A to point B.